DirectionForward offer a broad range of services, solutions and support for both information and communications technologies. We are particularly committed to providing tailored solutions to an individual clients' needs. Below are details of just some of the services we offer:

Technical Support

We provide technical support for both hardware and software, via a variety of methods:

  • support in person at your location
    you will receive priority service if you are on a contract / support plan
  • remote assistance support using secure remote access to your systems
    installation and a working internet connection are required
  • support over the phone
    out of office hours support available by arrangement
  • support by email
    out of office hours support available by arrangement
  • support by Instant Messaging
    Skype, AIM, Windows Live, ICQ and more supported

Installations, Setups and Moves

We offer installations, setups and moves for anyone, from multiple user businesses to individual home users:

  • installations of hardware systems and software packages
    from single machine installs to multiple machine installs in a network environment
  • a fully comprehensive office or home setup service
    including internet connection, networking and related services, wireless provision, client/user machines, servers, telephony and more
  • a fully comprehensive relocation service for office or home
    including free new premises inspection, internet connection and telephony migration, network and systems relocation, and more

Repairs, Recovery and Upgrades

DirectionForward offer a tailored repair and upgrade service for any machine - PC or Mac - desktop, laptop, netbook, server:

  • emergency repairs in the event of hardware failures
  • data recovery in the event of hardware failures and damage
  • pro-active repairs and upgrades to avoid hardware failures and potential data loss
  • scheduled repairs and upgrades to increase performance and improve productivity
  • refurbishing services to breathe new life into old systems

Full Support Packages

DirectionForward offer support packages, tailored to your organisation and needs. These include all the above services; support, setups, installs, moves, repairs, upgrades, recovery and more.

These packages can range from small retainers to large monthly contracts. And as these packages are individually tailored, we offer a free assessment and consultation meeting, to discuss the nature, scope and costs of your support package - contact us.

Web Design

DirectionForward design and build customised websites, tailored to your needs. We can cater for both static and dynamic content, or a mixture of the two. Examples of some possible applications are visible on our own website by way of demonstration:

  • Site Structure and Construction
    site structuring, layout and construction, including menus, pages, headers, footers, links, content
  • RSS feeds
    our news system is provided as an automated RSS feed, which users/visitors can subscribe to and thereby receive instant updates as soon as an item is posted
  • Secure Area
    our secure client area provides an environment for private files, links, storage, communication and more
    it is served by a secured area of our web hosting, with a User Interface for managing users, passwords and access
  • Existing API Integration
    use of existing applications and related APIs, such as Skype and AIM on our Contact page, Tumblr on our News page, AddThis in our page footer
  • Style Sheet Design
    CSS to control the design, layout and look of the site to automatically format content, both static and dynamic
  • Graphic Design
    our London banner at the top of the page was created from photographs taken on Parliament Hill, Hampstead Heath mapped together and faded to black at the base for integration into the main body of the site
  • Content Management Systems
    our News system can be updated via webpage, email, SMS, MMS, iPhone app, Voice Recognition, web browser plugin and more
    fully dynamic sites are available in PHP with MySQL data sources or ASP with MS-SQL
  • Dynamic Content
    dynamic content, such as animations, video clips, cycling content, to increase the appeal, presentation, effectiveness and vitality of pages and sites

Web Presence and Search Engine Optimisation

details coming soon

Social Media Integration

Social Media, particularly Social Networking (Facebook, MySpace, Bebo, etc) and Social Multimedia (YouTube, Flickr), is at the forefront of the latest online developments, often referred to as Web 2.0 applications.

With an increasing number of users and companies using such services to share information daily, you cannot afford to be left out. Facebook alone has over 300 million active users, and hundreds of thousands of video clips are uploaded to YouTube every day.

DirectionForward offer a range of services to establish and increase your presence in the world of social media, and integrating this into your existing website, or even designing new features or a entirely new site around this approach.

Examples include:

  • customised YouTube channels
  • custom content, including tabs, pages and apps, on Facebook
  • synchronised Twitter feeds
  • customised Flickr profiles
  • customised MySpace profiles

Internet Connectionss

On 16th June 2009 the government announced The Digital Britain Report, which classes access to the internet as an essential service along with such services as electricity and water, and announces their intention to bring broadband to all homes in the UK by 2012 with at least a 2MB speed. This serves well to reflect the importance of internet access, and the need for a reliable and speedy connection.

We offer a full range of services on internet connections - from initial ordering and setting up to moving location and trouble-shooting. We deal with all kinds of connection type, from home broadband to industrial cable connections. Due to our experience and industry contacts we can often save time and money in dealing with service providers, who are often difficult to communicate with quickly and effectively.

We also offer a 20MB broadband service (with free router and unlimited download limit) our provider partner BE. A working landline is required, but we can do the rest, whether it be a simple order or a full set up including on-site router, connection, wireless, connection to PCs. Contact us to apply and for further details. Recent deals for our clients joining through us have included £40 cash back on signing up.

Servers

DirectionForward offers a tailored build service for your server, servers or server cluster. As well as server repairs, optimisation, upgrades and additions, we also offer a custom monitoring system to keep definitive track of server performance, access and usage - and any related failures or problems.

This can, for example, help correct email problems on Exchange servers, resolve slow speeds with VPNs, ensure effective backup procedures, speed up network traffic, correct website issues, streamline databases, and more. Contact us for more information.

Gaming

For PC gaming enthusiasts, we offer a custom build service, designed to draw the best performance from whatever the budget may be, whilst ensuring maximised compatibility of components and long-term stability of the machine.

For an ultimate setup, we currently recommend Windows 7 Ultimate Operating System, Corsair RAM, Corsair PSUs, BFG Graphics, Samsung monitors, Republic of Gamers Motherboards from Asus,

We also provide an optimisation service to help you get the most out of your gaming rig, including graphics and audio driver updates, DirectX optimisation, Windows tweaks to retain more power for games, virtual memory customisation, crash diagnosis and prevention, and more. The cost of hardware will rise and fall with exchange rates and international shipping costs; we can assist in picking the perfect time to place your order. Contact us for more information or to request a tailored quote.

Special Purpose

DirectionForward also advise on, supply, set up and support special purpose machines. Such as netbooks, all-in-one PCs, touchscreens and more.

Whether you are looking for higher accessibility or have a specific application in mind, we can help.

Examples of applications include:

  • marketing suites and interactive demonstrations/displays for touchscreens
  • space saving installations and locations for all-in-one PCs
  • teaching and dedicated internet access for netbooks
Contact us to discuss your requirements.